Frequently Asked Questions

About Our Ingredients

What ingredients are in your hair growth products?

Our formulas are crafted with a blend of natural, proven botanicals and oils — including ingredients like castor oil, rosemary extract, peppermint oil, and biotin-rich plant extracts. Each ingredient is selected to nourish the scalp, strengthen hair follicles, and support healthy growth. Full ingredient lists are available on each product page.

Are your products free from harmful chemicals?

Yes. Our products are free from sulfates, parabens, and mineral oils. We prioritize clean, non-toxic formulations that are safe for regular use.

Are your products tested on animals?

No. Dour Power products are 100% cruelty-free.

How to Use

How do I apply the hair growth oil?

Part your hair into sections and apply a small amount of oil directly to your scalp. Use your fingertips to massage in circular motions for 3–5 minutes to stimulate blood flow. For best results, apply to a clean, dry or slightly damp scalp.

How often should I use it?

We recommend applying 2–3 times per week for consistent results. Avoid over-applying — a little goes a long way.

Should I wash it out?

You can leave it in overnight for a deep treatment and wash out in the morning, or apply a lighter amount and leave it in throughout the day. Both methods work well depending on your hair type and preference.

Expected Results

How long before I see results?

Hair growth takes time. Most customers begin to notice improvements in scalp health and reduced shedding within 4–6 weeks of consistent use. Visible length and density improvements are typically experienced after 8–12 weeks. Individual results vary based on hair type, health, and consistency of use.

Can your products stop hair loss?

Our products are designed to support a healthy scalp environment and strengthen hair from the root — conditions that are associated with reduced breakage and shedding. They are not intended to diagnose, treat, or cure any medical condition. If you are experiencing significant hair loss, we recommend consulting a healthcare professional.

Hair & Scalp Types

Is this suitable for all hair types?

Yes! Our products are formulated to work across a range of hair textures — including straight, wavy, curly, and coily hair. They are especially popular among those with natural hair looking to retain length and improve scalp health.

Can I use it on a sensitive scalp?

Our formulas use gentle, plant-based ingredients. However, if you have a known sensitivity or skin condition, we recommend doing a patch test on a small area of skin before full application. Discontinue use if irritation occurs.

Is it safe to use on color-treated or chemically processed hair?

Yes, our oil is safe for color-treated and chemically processed hair. It can actually help restore moisture and reduce breakage in hair that has been chemically treated.

Shipping & Returns

How long does shipping take?

Standard shipping typically takes 5–7 business days within the US. Expedited options may be available at checkout. You will receive a tracking number once your order has shipped.

Do you ship internationally?

Please check our shipping policy at checkout for the most up-to-date information on international availability and rates.

What is your return policy?

We want you to be satisfied with your purchase. If you have an issue with your order, please contact us within 30 days of delivery and we will do our best to make it right. Please note that due to the nature of hair care products, we are unable to accept returns on opened items unless the product is defective.

How do I contact customer support?

You can reach us through the contact form on our website or by emailing us directly. We aim to respond to all inquiries within 1–2 business days.